Regulatory Disclosures

Welcome to the most exciting area of our website. Everything you wanted or needed to know about our disclosures can be found here.

Public Disclosures

OSFI & BASEL PUBLIC REPORTING

2017

Q1 – March 31, 2017
Q2 – June 30, 2017
Q3 – September 30, 2017
Q4 – December 31, 2017

2016

Q1 – March 31, 2016
Q2 – June 30, 2016
Q3 – September 30, 2016
Q4 – December 31, 2016

2015

Q1 – March 31, 2015
Q2 – June 30, 2015
Q3 – September 30, 2015
Q4 – December 31, 2015

2014

Q1 – March 31, 2014
Q2 – June 30, 2014
Q3 – September 30, 2014
Q4 – December 31, 2014

2013

Q1 – March 31, 2013
Q2 – June 30, 2013
Q3 – September 30, 2013
Q4 – December 31, 2013

 


 

COMPLAINT SUMMARY FOR THE BANK’S INTERNAL OMBUDSMAN

Number of complaints Average length of time taken to deal with complaints Number of complainants satisfied with resolution 
2013

2

11 Days 2
2014

1

6 Days 1
2015

4

13 Days 4
2016

1

2 Days 0
2017

1

14 Days 1