Voluntary Code of Conduct and Public Commitments

Bridgewater Bank follows a number of Codes of Conduct and Public Commitments developed within the Canadian banking industry in support of consumer protection. The following list outlines Bridgewater Bank’s commitment to customers.

Commitment to Provide Information on Mortgage Security

Our commitment to provide timely information to consumers so they have enough information to understand the implications of our mortgage products before finalizing their choice.

Commitment on Modification or Replacement of Existing Products or Services

Our commitment to implement procedures to protect customers when we offer new, unsolicited or modified services.

Plain-Language Mortgage Documents

Our commitment to ensure residential mortgage documents are easy to understand.

Commitment on Powers of Attorney and Joint Deposit Accounts

Our commitment to provide information about powers of attorney, available to customers who want to give someone else the authority to do banking for them, and information about joint deposit accounts.

Code of Conduct for Federally Regulated Financial Institutions – Mortgage Prepayment Information

Our commitment to provide enhanced information to assist borrowers in making decisions about mortgage prepayment.

 

The Financial Consumer Agency of Canada (FCAC) monitors the financial industry’s compliance with several voluntary codes of conduct and public commitments. For a complete list of federal consumer protection laws, voluntary commitments and codes of conduct, visit the FCAC website.