Protecting Your Information

Bridgewater Bank defines fraud as: Any intentional act, omission or false representation designed to mislead or attempt to mislead the Bank or its customers for the purpose of injury to the bank, its customers, stakeholders or the AMA.

Spotting Fraud

Every year, more and more Canadians receive phishing and spoofing scams. This is when criminals send authentic-looking emails or post fraudulent websites to gather personal and financial information from consumers. Remember, no reputable financial industry will ever request your personal information via email, Bridgewater Bank included. Make it a general rule to not give out your personal financial information over the Internet.

Our Promise

Bridgewater Bank will never ask for your personal information or login information, such as usernames, passwords, PINs, security questions and answers, or account numbers, through unsolicited email.

Protecting Your Information

We want to help keep you and those you care about safe from fraudsters. We’ve got some simple tips and strategies to share with you.

Your Protection Is Our Priority

When it comes to protecting your privacy, we are unstoppable. Shielding your personal financial information and respecting your privacy are essential elements in our secure banking environment. Here’s some information on the measures we take and how you can help protect yourself.

  • Keeping your information safe

    Email addresses, phone numbers and mailing addresses are easy to obtain and share on the Internet. You may receive a fraudulent message or telemarketing scam and be victim to theft or fraud simply because your email or phone number has ended up in the hands of a fraudster. They send thousands of messages in order to trick people into revealing their confidential information or sending money.

    We’ve prepared some information so you can learn how to protect your personal information and your identity.

    • Online fraud occurs in chat rooms, through email, on message boards or via websites. Dishonest people often use the Internet to solicit the innocent to conduct fraudulent transactions.
    • Identity theft is becoming more commonplace, but there are practical ways you can avoid becoming a victim and prevent the long process of restoring your good name and credit rating. Learn more about how to protect your personal information and prevent identity theft.
  • Need to report online fraud?

    If you receive any email, phone call or link to a website claiming to be from Bridgewater Bank and you think it may be fraudulent, please contact our Customer Service Representatives or email security@bridgewaterbank.ca. Do not respond to the message, do not open or click on any links or attachments, and do not enter in any personal information to messages that seem suspicious. In addition, please delete the email or message immediately after notifying us.

  • Important links

    The following organizations provide security tips, information and instructions on how to report online fraud and identity theft.

Questions?

Contact us at 1.866.243.4301 or customer.experience@bridgewaterbank.ca