Regulatory Disclosures
Welcome to the most exciting area of our website. Everything you wanted or needed to know about our disclosures can be found here.
Public Disclosures
OSFI and BASEL Public Reporting
Accessibility Plan 2023-2026
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Accessibility plan for Bridgewater Bank
This Accessibility Plan outlines Bridgewater Bank’s strategies and actions to prevent and remove barriers over the next three years, 2023-2026.
- Accessibility plan for Bridgewater Bank
- 2024 Accessibility Plan Progress Report
- 2025 Accessibility Plan Progress Report
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Bridgewater Bank’s accessibility feedback process
Bridgewater Bank has established a process for receiving and responding to feedback on its accessibility plans and barriers encountered by persons with disabilities who work or deal with the Bank.
Code of Conduct for the Delivery of Banking Services to Seniors Annual Report
Complaint Summary for Bridgewater Bank’s Chief Resolution Officer
| Year |
Number of escalated complaints & status |
Average length of time taken to deal with complaints |
The products or services to which complaints related |
Description of the nature of complaints |
Number of resolved complaints |
| 2025 | 1 (closed) | 52 days | Mortgage | Credit decision | 0 |
| 2024 | 1 (closed) | 56 days | Mortgage | Customer service & experience | 0 |
| 2023 | 0 | 0 days | N/A | N/A | 0 |